Archives: General Questions

Check out our Product Documents page for an up-to-date listing of all available documentation for our products.

Feel free to contact one of our friendly customer service representatives by clicking the CONTACT US link at the top of the page.

Shipments are sent via FedEx Ground or UPS Ground and will typically ship within 5 business days of order confirmation. Some, but not all, of our products can be sent via Next Day Air or 2nd Day Air. If you would like to inquire about these expedited shipping options, please call Customer Service at 877-318-8001. […]

If you receive an order that was damaged, incorrect or missing an item, please call our Customer Service department within 30 days of receiving the order and we will correct it as follows: If the incorrect product was shipped – we will send a Call Tag to pick up the incorrect item and ship the […]

Most likely you do not have the Adobe Acrobat Reader installed on your computer. Reference Charts are available for download in PDF format. CLICK HERE to download the Adobe Acrobat Reader.

We now use HTML 5 videos on our website. This was an upgrade made so that videos can be shown on mobile devices, as well as desktop computers. We recommend ensuring that you’re running the latest version of Internet Explorer, Firefox, Chrome, Opera or Safari to ensure that you can watch videos – and keep […]

If you are able to locate a Home Depot or Lowes in your area, visit their kitchen department for counter materials and current laminate line. From the chips they show you should be able to find one that you feel is close to the color of your own. For laminate flooring, visit the section of […]

To order products for laminate colors not listed on this website, call us at 1-877-318-8001 and tell us which sample(s) you are interested in ordering. Please give the type, name and number of laminate if possible. We will contact you and confirm whether or not we have that particular sample in-house to match your laminate […]

Standard Colors are a line of colors that Kampel Enterprises Inc. always has in stock.  For Seamfil there are twenty standard colors that can be mixed by an individual to match any color.  For ColorFlex there are 219 colors that most countertops can be closely matched to.  However if you cannot mix the color you […]