FAQs

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Shipping Questions

Unfortunately, Seamfil, FloorFil, SF-99 and FF-99 cannot be shipped to either state due to restraints on shipping the chemicals they contain .   We can ship our ColorFlex, ColorFlex II, Axiom25, WoodFil Epoxy and ColorStik products to Alaska and Hawaii with an additional shipping charge.  To order these products, please call our Customer Service department at 877-318-8001.

I live in Alaska or Hawaii, can you ship to me? was last modified: September 18th, 2015 by Dustin Kampel

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Unfortunately for most of our products we are forced to ship by ground.  Some of our products contain chemicals that are flammable so we cannot send them USPS which would be a less expensive option.  We are consistently looking for less expensive ways to get our products to our consumers.

Why is shipping so expensive? was last modified: August 6th, 2014 by Eric Karkovack

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Most orders placed through ATI take about 4-5 business days for ColorFlex or ColorFlex II orders and 3-5 business days to process other orders. Depending on your location, an additional 1-5 business days for shipping.

When will my order ship? was last modified: September 22nd, 2014 by Eric Karkovack

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If you place your order over the phone and you would like tracking to be included please give your email to our customer service representative and let them know you would like a tracking number.  All orders placed through the website will automatically receive tracking information when it ships.   If for some reason you do not receive your tracking information please call us at PH: 877-318-8001.

How can I get tracking information? was last modified: July 1st, 2015 by Eric Karkovack

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Since we have to ship everything ground and some of our products are flammable the mail providers we use will not ship to a P.O. Box.

Why can’t I send my order to a P.O. Box? was last modified: August 6th, 2014 by Eric Karkovack

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Unfortunately SeamFil is hazardous and must be shipped ground.  We cannot expedite shipping beyond what the carriers will provide for ground shipping.

Can I overnight SeamFil? was last modified: January 29th, 2015 by Dustin Kampel

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Unfortunately we are unable to ship to Canada.

Can we ship to Canada? was last modified: January 29th, 2015 by Dustin Kampel

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FAQs was last modified: April 28th, 2014 by Eric Karkovack