FAQs
General Questions
- What is the difference between Standard Colors and Special Colors?
- I can't find the color I'm looking for. What do I do?
- I don't know which type of laminate my counter or floors are. How do I figure out the correct color to order?
- Why can't I see video playing on the website?
- Why can't I open the Reference Charts on my computer?
- Do you have a return policy?
- What are your shipping specifications?
- I have a question that wasn't answered here. What do I do?
ColorFlex Questions
- What is ColorFlex?
- What size tubes is ColorFlex and ColorFlex 2 available in?
- How much space will one 4 oz. tube cover?
- How much space will one 10.5 oz. tube cover?
- What size bead do you recommend for ColorFlex?
- Can ColorFlex be painted over?
- What is the shelf life of a tube of ColorFlex?
- Can I use ColorFlex outside?
- How much does ColorFlex shrink?
SeamFil Questions
- What exactly is SeamFil?
- How long does it take for SeamFil to cure?
- Can I use other paint and other thinners with SeamFil?
- How much will one tube of SeamFil cover?
- Will solvent freeze?
- How long will SeamFil last?
- What kind of heat can SeamFil withstand?
- What does SeamFil look like once it dries?
- My SeamFil is drying too quickly, can I slow it down?
General Questions
- What is the difference between Standard Colors and Special Colors?
- Standard Colors are common choices for repairing all types of name brand laminates. However, these are still only close matches. For an exact match, order a Special Color by finding the specific type of laminate (Formica, Nevamar, Pionite or Wilsonart) and finish from the drop-down menus on each product page. You can also download Reference Charts on each product page by clicking the link below the product's description. Use these charts to determine mixes of standard colors.
- I can't find the color I'm looking for. What do I do?
- To order products for laminate colors not listed on this website, call us at 1-877-318-8001 and tell us which sample(s) you are interested in ordering. Please give the type, name and number of laminate if possible. We will contact you and confirm whether or not we have that particular sample in-house to match your laminate color, or if you need to send us a sample in the mail. We are able to make custom colors for any samples supplied to us.
- I don't know which type of laminate my counter or floors are. How do I figure out the correct color to order?
- If you are able to locate a Home Depot or Lowes in your area, visit their kitchen department for counter materials and current laminate line. From the chips they show you should be able to find one that you feel is close to the color of your own. For laminate flooring, visit the section of their store where flooring is sold. They typically have samples available to compare also.
If you still need additional questions answered regarding getting an exact match, please call our Customer Service PH: 877-318-8001.
- Why can't I see video playing on the website?
- Most likely you do not have the latest version of the Flash Player plugin installed on your computer. Installation takes about 10 seconds. CLICK HERE to install.
- Why can't I open the Reference Charts on my computer?
- Most likely you do not have the Adobe Acrobat Reader installed on your computer. Reference Charts are available for download in PDF format. CLICK HERE to download the Adobe Acrobat Reader.
- Do you have a return policy?
-
If there is an error with your order:
- Product shipped is incorrect - call us and we will issue a postage paid call tag to have the product returned
- You were missing items in your order - call us and we will ship the missing products free of charge the same day (if the product is available) or as soon thereafter as possible
- An item was damaged in shipping - call us for more information
- What are your shipping specifications?
- For orders within the Continental US, shipments are FedEx Ground and UPS Ground and will typically ship within 6 business days of order confirmation. For orders outside of the Continental US, please call 1-877-318-8001 to obtain freight charges for Next Day or 2nd Day Air and to place your order.
FedEx Delivery Map
Shipping Rates
Total Product Sale: $1.00 - $25.00 Shipping $9.50 Total Product Sale: $25.01 - $50.00 Shipping $13.95 Total Product Sale: $50.01 - $75.00 Shipping $17.80 Total Product Sale: $75.01 - $100.00 Shipping $21.00 Total Product Sale: $100.00 - $500.00 Shipping $27.00 Total Product Sale: $501.00 - $1000.00 Shipping $29.00
- I have a question that wasn't answered here. What do I do?
- Feel free to contact one of our friendly customer service representatives by clicking the CONTACT link at the top of the page.
ColorFlex Questions
- What size tubes is ColorFlex and ColorFlex 2 available in?
- It is available in 4 oz. squeeze tubes and 10.5 oz cartridges.
- How much space will one 10.5 oz. tube cover?
- One 10.5 oz. tube will fill a 25' section with a 1/4" bead.
- What size bead do you recommend for ColorFlex?
- We recommend a bead size of 3/16" - 3/8" across the face of the bead. If the bead is too small, it may crack or show signs of deteriorations.
- What is the shelf life of a tube of ColorFlex?
- ColorFlex and ColorFlex 2 have a shelf life of 12 months.
- Can I use ColorFlex outside?
- We do not recommend ColorFlex for outdoor use. (please bold that part.) It fades and is not intended for contact with water on a regular basis. The same is true indoors. ColorFlex should not be submersed in water for long periods of time.
SeamFil Questions
- What exactly is SeamFil?
- SeamFil is a single part, solvent based repair system for high pressure laminated surfaces.
- How long does it take for SeamFil to cure?
- SeamFil will cure in approximately one hour, but we recommend 24 hours for total cure.
- Can I use other paint and other thinners with SeamFil?
- We suggest only the use of SF99 solvent with SeamFil, it is specially formulated for use with SeamFil.
- How much will one tube of SeamFil cover?
- One (one ounce tube of SeamFil) will approximately fill an 8 foot seam of counter with an 1/8" bead. If the seam is wider that 1/16" (but should never be larger that 1/8") a second application will probably be necessary. It can be used to fill an area that is no longer than 1/4" in diameter.
- How long will SeamFil last?
- SeamFil has a shelf life of 1 year if opened and correctly capped, two years, if unopened.
- What does SeamFil look like once it dries?
- SeamFil dries to a matt finish. To obtain a Glossy Finish, 943 Clear Gloss should be added.
- My SeamFil is drying to quickly, can I slow it down?
- To increase the cure time of SeamFil, 944 SeamFil Retarder can be added to the mix.
