FAQs

General Questions (9)

Standard Colors are a line of colors that Kampel Enterprises Inc. always has in stock.  For Seamfil there are twenty standard colors that can be mixed by an individual to match any color.  For ColorFlex there are 219 colors that most countertops can be closely matched to.  However if you cannot mix the color you want or find a close match in ColorFlex then we have our Special Colors.  Special Colors are colors that are specially mixed by our in house color specialists to match the majority of the four major Laminate producers.

What is the difference between Standard Colors and Special Colors? was last modified: August 26th, 2014 by Eric Karkovack

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To order products for laminate colors not listed on this website, call us at 1-877-318-8001 and tell us which sample(s) you are interested in ordering. Please give the type, name and number of laminate if possible. We will contact you and confirm whether or not we have that particular sample in-house to match your laminate color, or if you need to send us a sample in the mail. We are able to make custom colors for any samples supplied to us.

I can’t find the color I’m looking for. What do I do? was last modified: April 28th, 2014 by Eric Karkovack

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If you are able to locate a Home Depot or Lowes in your area, visit their kitchen department for counter materials and current laminate line. From the chips they show you should be able to find one that you feel is close to the color of your own. For laminate flooring, visit the section of their store where flooring is sold. They typically have samples available to compare also.

If you still need additional questions answered regarding getting an exact match, please call our Customer Service PH: 877-318-8001.

I don’t know which type of laminate my counter or floors are. How do I figure out the correct color to order? was last modified: April 28th, 2014 by Eric Karkovack

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We now use HTML 5 videos on our website. This was an upgrade made so that videos can be shown on mobile devices, as well as desktop computers. We recommend ensuring that you’re running the latest version of Internet Explorer, Firefox, Chrome, Opera or Safari to ensure that you can watch videos – and keep your system secure!

Why can’t I see video playing on the website? was last modified: April 28th, 2014 by Eric Karkovack

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Most likely you do not have the Adobe Acrobat Reader installed on your computer. Reference Charts are available for download in PDF format. CLICK HERE to download the Adobe Acrobat Reader.

Why can’t I open the Reference Charts on my computer? was last modified: April 28th, 2014 by Eric Karkovack

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If you receive an order that was damaged, incorrect or missing an item, please call our Customer Service department within 30 days of receiving the order and we will correct it as follows:

  • If the incorrect product was shipped – we will send a Call Tag to pick up the incorrect item and ship the correct one out.
  • If an item was missing from the order – we will have the item sent out to you immediately.
  • If an item arrives damaged – we will replace the damaged item.

Kampel’s Kitchen & Bath products have a shelf-life ranging from 1-2 years on average.  These products are produced in small batches to ensure customers receive fresh, quality product.  Due to this relatively short shelf-life, we do not re-stock or re-sell returned goods and therefore do not accept returns for reasons other than those stated above.

Do you have a return policy? was last modified: August 26th, 2014 by Eric Karkovack

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For orders within the Continental US, shipments are FedEx Ground and UPS Ground and will typically ship within 6 business days of order confirmation. For orders outside of the Continental US, please call 1-877-318-8001 to obtain freight charges for Next Day or 2nd Day Air and to place your order.

FedEx Shipping Map FedEx Shipping Map Legend

Shipping Rates

Total Product Sale: $1.00 – $25.00 Shipping $9.50
Total Product Sale: $25.01 – $50.00 Shipping $13.95
Total Product Sale: $50.01 – $75.00 Shipping $17.80
Total Product Sale: $75.01 – $100.00 Shipping $21.00
Total Product Sale: $100.00 – $500.00 Shipping $27.00
Total Product Sale: $501.00 – $1000.00 Shipping $29.00
What are your shipping specifications? was last modified: April 28th, 2014 by Eric Karkovack

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Feel free to contact one of our friendly customer service representatives by clicking the CONTACT US link at the top of the page.

I have a question that wasn’t answered here. What do I do? was last modified: April 28th, 2014 by Eric Karkovack

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Check out our Product Documents page for an up-to-date listing of all available documentation for our products.

Where Can I Find Product Documentation? was last modified: August 27th, 2014 by Eric Karkovack

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ColorFlex Questions (9)

ColorFlex is a water-base, acrylic, latex caulk. It dries to a matte finish.

What is ColorFlex was last modified: April 28th, 2014 by Eric Karkovack

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It is available in 4 oz. squeeze tubes and 10.5 oz cartridges.

See ColorFlex | ColorFlex II

What size tubes is ColorFlex and ColorFlex II available in? was last modified: August 26th, 2014 by Eric Karkovack

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One 4 oz. tube will fill approximately a 10′ section, with a 1/4″ bead.

How much space will one 4 oz. tube cover? was last modified: August 27th, 2014 by Eric Karkovack

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One 10.5 oz. tube will approximately fill a 25′ section with a 1/4″ bead.

How much space will one 10.5 oz. tube cover? was last modified: August 26th, 2014 by Eric Karkovack

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We recommend a bead size of approximately 3/16″ – 3/8″ across the face of the bead. If the bead is too small, it may crack or show signs of deterioration.

What size bead do you recommend for ColorFlex? was last modified: August 26th, 2014 by Eric Karkovack

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Yes ColorFlex can be painted over once it is completely dry!

Can ColorFlex be painted over? was last modified: April 28th, 2014 by Eric Karkovack

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ColorFlex and ColorFlex II have a shelf life of 12 months.

What is the shelf life of a tube of ColorFlex? was last modified: April 28th, 2014 by Eric Karkovack

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We do not recommend ColorFlex for outdoor use. It fades and is not intended for contact with water on a regular basis. The same is true indoors. ColorFlex should not be submersed in water for long periods of time.

Can I use ColorFlex outside? was last modified: April 28th, 2014 by Eric Karkovack

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ColorFlex will shrink approximately 25% upon cure.

How much does ColorFlex shrink? was last modified: April 28th, 2014 by Eric Karkovack

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SeamFil Questions (13)

SeamFil is a single part, solvent based repair system for high pressure laminated surfaces.

What exactly is SeamFil? was last modified: April 28th, 2014 by Eric Karkovack

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SeamFil will cure in approximately one hour, but we recommend 24 hours for total cure.

How long does it take for SeamFil to cure? was last modified: April 28th, 2014 by Eric Karkovack

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We suggest only the use of SF99 solvent with SeamFil, it is specially formulated for use with SeamFil.

Can I use other paint and other thinners with SeamFil? was last modified: April 28th, 2014 by Eric Karkovack

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One (one ounce tube of SeamFil) will approximately fill an 8 foot seam of counter with an 1/8″ bead. If the seam is wider that 1/16″ (but should never be larger that 1/8″) a second application will probably be necessary. It can be used to fill an area that is no longer than 1/4″ in diameter.

How much will one tube of SeamFil cover? was last modified: April 28th, 2014 by Eric Karkovack

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SeamFil will not freeze.

Will SeamFil freeze? was last modified: April 28th, 2014 by Eric Karkovack

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SeamFil has a shelf life of 1 year if opened and correctly capped, two years, if unopened.

How long will SeamFil last? was last modified: April 28th, 2014 by Eric Karkovack

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SeamFil can withstand heat up to 120 degrees.

What kind of heat can SeamFil withstand? was last modified: April 28th, 2014 by Eric Karkovack

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SeamFil dries to a matte finish. To obtain a Glossy Finish, 943 Clear Gloss should be added.

What does SeamFil look like once it dries? was last modified: April 28th, 2014 by Eric Karkovack

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To increase the cure time of SeamFil, 944 SeamFil Retarder can be added to the mix.

My SeamFil is drying too quickly, can I slow it down? was last modified: July 18th, 2014 by Eric Karkovack

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We recommend repairing damage no larger than ¼”.  SeamFil will shrink and can crack when working on areas that are too large.

How large of damage can I repair? was last modified: August 6th, 2014 by Eric Karkovack

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SeamFil bonds to the substrate of the laminate (the wood underneath the laminate) and will not repair large burn marks, however it can be used to fill in small burnt areas where the damage is cleaned correctly.

Can I use SeamFil to repair burn marks? was last modified: August 6th, 2014 by Eric Karkovack

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SF-99 is a special proprietary blend of solvents that was designed for specific use on laminates and with SeamFil.  Other solvents can cause what’s called crazing which is dulling of the surface of your laminate or cracking.  We highly recommend only using SF-99 while doing your repair.

Can I use other solvents and paint thinners with SeamFil without damaging my counter? was last modified: August 6th, 2014 by Eric Karkovack

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Seamfil is always a solid color, as there is no way to replicate a multi-colored flecks or patterns with the Seamfil prodcut. When you order a Special or Custom Color Seamfil to match a laminate that has color variations, the Seamfil will be mixed to match to one of the main colors in the laminate.

My laminate has a pattern/flecks in it, will the Seamfil have these variations in it, too? was last modified: March 17th, 2017 by Eric Karkovack

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WoodFil Questions (11)

Yes! Not only does it cure as hard as the parent wood but WoodFil EPOXY does not shrink!

Does WoodFil EPOXY cure as hard as the parent wood? was last modified: April 28th, 2014 by Eric Karkovack

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Yes it can be stained but at times will appear a bit lighter than the parent wood.

Can WoodFil EPOXY be stained? was last modified: April 28th, 2014 by Eric Karkovack

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Yes it can be!

Can WoodFil EPOXY be varnished? was last modified: April 28th, 2014 by Eric Karkovack

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NO, WoodFil EPOXY stain will be a bit lighter than the host wood.

Will WoodFil EPOXY stain the same color as the host wood? was last modified: April 28th, 2014 by Eric Karkovack

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Yes it can and ideally you can sand before allowing the EPOXY to cure fully.

Can WoodFil EPOXY be sanded? was last modified: April 28th, 2014 by Eric Karkovack

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WoodFil EPOXY has the amazing ability to repair wood but also can be used to sculpt and rebuild wood. It is ideal for fixing chips off ornate wood that needs to be sculpted or simply just filling a hole.

Is WoodFil EPOXY a wood repair product or a wood rebuild product? was last modified: April 28th, 2014 by Eric Karkovack

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WoodFil EPOXY can be sanded, stained, drilled, sculpted, molded, varnished and many other things. We have received many photographs from happy users that have found WoodFil EPOXY to be a great fix for simple to big mistakes made during fabrication of a product. Also it can be used as part of a project directly.

What benefits does WoodFil EPOXY have for woodcarvers or woodworkers? was last modified: April 28th, 2014 by Eric Karkovack

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Yes WoodFil EPOXY holds up well to outdoor conditions.

Can WoodFil EPOXY be used on the exterior and exposed to outdoor weather? was last modified: April 28th, 2014 by Eric Karkovack

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WoodFil EPOXY can accommodate just about any size hole. Since WoodFil EPOXY never shrinks you never have to worry about adding second applications.

What is the largest sized hole you can fill? was last modified: April 28th, 2014 by Eric Karkovack

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Yes WoodFil EPOXY can absolutely be drilled after it is allowed to cure.

Can it be drilled? was last modified: April 28th, 2014 by Eric Karkovack

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WoodFil EPOXY is great for sculpting.

Can WoodFil EPOXY be sculpted? was last modified: April 28th, 2014 by Eric Karkovack

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Shipping Questions (7)

Unfortunately SeamFil is hazardous and must be shipped ground.  We cannot expedite shipping beyond what the carriers will provide for ground shipping.

Can I overnight SeamFil? was last modified: January 29th, 2015 by Dustin Kampel

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Unfortunately we are unable to ship to Canada.

Can we ship to Canada? was last modified: January 29th, 2015 by Dustin Kampel

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Unfortunately for most of our products we are forced to ship by ground.  Some of our products contain chemicals that are flammable so we cannot send them USPS which would be a less expensive option.  We are consistently looking for less expensive ways to get our products to our consumers.

Why is shipping so expensive? was last modified: August 6th, 2014 by Eric Karkovack

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Most orders placed through ATI take about 4-5 business days for ColorFlex or ColorFlex II orders and 3-5 business days to process other orders. Depending on your location, an additional 1-5 business days for shipping.

When will my order ship? was last modified: September 22nd, 2014 by Eric Karkovack

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If you place your order over the phone and you would like tracking to be included please give your email to our customer service representative and let them know you would like a tracking number.  All orders placed through the website will automatically receive tracking information when it ships.   If for some reason you do not receive your tracking information please call us at PH: 877-318-8001.

How can I get tracking information? was last modified: July 1st, 2015 by Eric Karkovack

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Since we have to ship everything ground and some of our products are flammable the mail providers we use will not ship to a P.O. Box.

Why can’t I send my order to a P.O. Box? was last modified: August 6th, 2014 by Eric Karkovack

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Unfortunately, Seamfil, FloorFil, SF-99 and FF-99 cannot be shipped to either state due to restraints on shipping the chemicals they contain .   We can ship our ColorFlex, ColorFlex II, Axiom25, WoodFil Epoxy and ColorStik products to Alaska and Hawaii with an additional shipping charge.  To order these products, please call our Customer Service department at 877-318-8001.

I live in Alaska or Hawaii, can you ship to me? was last modified: September 18th, 2015 by Dustin Kampel

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Custom Color Questions (7)

Unfortunately we are unable to match colors off of a computer screen from either a picture taken or photo that you have found online.  Screen resolution differs drastically from computer to computer so we cannot accurately match a color to a screen.

Can you match a color off of my computer screen? was last modified: January 29th, 2015 by Dustin Kampel

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The best way to find your laminate color is to find the Manufacturer and color number of your laminate.  If you do not have that information available you can send in a piece that was left over from your builders or go to your local home repair store and see if you can find a sample to obtain this information.  If you cannot find a sample look for something that is a close match such as a paint sample from a home improvement store or you can remove a small piece of laminate that is in an inconspicuous location and mail that in.  Any samples mailed in will be returned upon request.

How do I know what my laminate color is? was last modified: August 6th, 2014 by Eric Karkovack

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We are unable to use pictures that are emailed or sent to us because screen resolution and color changes from monitor to monitor.  We want to make sure that you receive the most accurate match possible and would not be able to do so from a picture.

Can I send you a picture of my laminate for you to match? was last modified: August 6th, 2014 by Eric Karkovack

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Please fill out the information included in this pdf and mail it to us.

When I send in a sample for you to match what do I need to include? was last modified: August 6th, 2014 by Eric Karkovack

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We would be glad to return your sample along with your product. Just please let us know.

Will you return my sample back to me? was last modified: August 6th, 2014 by Eric Karkovack

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When mixing a custom color to match your needs we have to mix a color that is just for you.  Since it is a specialized color and requires our specialists to match, there is a small charge.

Why is there a one-time mixing charge? was last modified: August 6th, 2014 by Eric Karkovack

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American Technology Inc.
P.O. Box 157
Wellsville PA, 17365

Where do I send my sample? was last modified: August 6th, 2014 by Eric Karkovack

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FAQs was last modified: April 28th, 2014 by Eric Karkovack